Frequently Asked Questions

Questions about Hiring Artists for Events

How long have you been in business?

I have been painting faces professionally for over 25 years, and this has been my sole, full-time job for over 12 years. I only send out highly trained, talented and insured professionals to represent my company when I’m not painting myself!

What do you charge?

What we charge depends on many factors, including but not limited to: event location, length of the event, number of guests we need to reach, and type of art you’re interested in. To make this simple, we have put together a form that you can fill out, which asks all the questions we need to get you a custom quote! Click here to tell us about your event and we’ll get back to you asap!

Why do you charge as much as you do?

You’ll be happy to know we don’t just pull random numbers out of the sky, nor do we change our rate based on how deep we think your pockets are. Our rates are based on our talent, experience, skill, quality & safety standards, and the timeframe you’d like us to provide it within. To help explain just where your dollars go when you hire a professional face painter, and illustrate that you do truly get what you pay for, check out this eye opening blog post!

How do I book an artist?

First, if you haven’t yet, fill out our form to request a quote. This form was designed to ask the questions we need to know in order to get you a quote. Once we have discussed your event and rates, we will then write up a contract and invoice. As soon as we receive your signed contract and payment, the date is yours! If you’re booking far enough in advance, you can mail in your contract and payment if you wish. Otherwise, we can also send you a Paypal invoice with the contract imbedded, and can book everything digitally. We do not block off any dates on our calendar, nor do we dispatch artists, without receiving both the signed contract and full payment.

Will you donate your services for my charity event?

I love to give to worthy causes, and often donate my time to charities and people close to my heart. However, I get requests to work for free almost weekly. Please know that this is my livelihood, and as much as I’d love to, I simply cannot afford to donate my time for every cause, no matter how worthy. But fear not! We can help you obtain local sponsors to support your charity by compensating your entertainers with our customized sponsorship request form! Contact us today for help with your fundraiser!

Questions about Services You’ve Received

How do I remove face paint?

All of our paint selection is water based theatrical makeup, and is made for skin. All you need to do is use soap and water to remove it! The best thing to use is whatever cleansers you normally use to wash your face. We do not recommend baby wipes as they are not made for faces, and can cause skin reactions. The “paint” we use is actually makeup, so makeup remover wipes work great! Some yellow or green based colors tend to be a little more stubborn. If you find you are left with a faint stain, apply some lotion or oil (baby oil, coconut oil, olive oil). Let it soak in for 10-20 minutes to loosen the makeup, then wash again.

Is your makeup hypoallergenic?

“Hypoallergenic” means that something is unlikely to cause an allergic reaction. However, the US Food & Drug Administration (FDA) says that consumers need to realize that no federal standards or regulations exist that govern the use of this term “hypoallergenic.” The decision to use this term lies with the manufacturer, and may be applied to any product without any demonstration or proof that the product causes fewer allergic reactions than others. Basically, the term “hypoallergenic” has little meaning and is mainly used as a marketing tool, and it is impossible to guarantee that a cosmetic product will never produce an allergic reaction. The best way to avoid allergic reactions is to know what substances to look for and avoid. Feel free to contact us to request ingredient lists and/or MSDS sheets for the products we sell and use. For more information on the term “hypoallergenic,” check out this FDA page.

Is your henna paste safe?

Yes! Our artists only use homemade, fresh henna paste, made with such natural, safe ingredients they could theoretically eat it. Henna is NEVER BLACK. Black henna is not henna at all, but is mixed with dangerous chemicals, and is sadly very common in tourist areas. Read this blog post to educate and protect yourself!

How do I make my henna last, & remove the paste?

For the best stain, leave the paste on your skin as long as possible, and keep it dry. When you’re ready to remove, do not wash it off with water. Rather, scrape off the paste. A credit card or dental flosser work great! Then, try to keep it as dry as possible for the next 24 hours. You can apply some coconut oil to help seal it and moisturize the skin. Your stain will take a couple days after paste application to mature to its full color. After that it will begin to gradually fade as your skin naturally exfoliates. To keep it longer, avoid contact with harsh chemicals and things like hot tubs.

Questions about our Online Store

When will I receive my order?

All orders are shipped within 24 hours of your order being processed, whenever possible. (If your order is placed after business hours, it will be processed the next business day & ship within 24 hours from then.) Our standard shipping method is USPS Priority Mail, which includes tracking and takes 1-3 business days to arrive within the US. Feel free to contact us if you would like tracking info! And most DEFINITELY contact us if your order hasn’t arrived within 3-4 business days!

Can you ship faster?

Need it ASAP? Please contact us first, BEFORE placing your order, tell me the items you need and your zip code, and I will calculate overnight shipping costs. If you approve those costs, I will send you a custom invoice to complete your order with your custom shipping included. If you’ve already placed and paid for your order but need to have it by a certain date, email me immediately so I can let you know if it is possible. If it is, I’ll invoice you for the express shipping. However, if you do not respond to emails, then I will ultimately end up shipping it via our standard method to avoid any further holdup of your shipment. For these reasons, it is extremely important that you reply to emails about your order ASAP and pay invoices by the required date/time to make sure they get out on time. We cannot be responsible for getting a shipment to you by a certain date if you’ve already paid for standard shipping, if you don’t respond to emails about your shipment, and have not paid for express.

What happens if something is out of stock?

Items on Backorder: In the event that something is out of stock or on backorder, I will let you know via email. You will then have the opportunity to have me only charge for in-stock and ready-to-ship items, or let me know if you want to still receive it when it’s in even if it takes a little longer. If I hear no response, in general I will refund you for the missing items and ship what is in stock.

My order hasn’t arrived. Is it lost?

Your first step is to track the order. Contact us if you haven’t received your order within a few business days, and we will get you a tracking number. If the tracking says it was delivered but you still don’t have it, the most common reasons are 1) we were given the wrong shipping address, or 2) someone else has accepted your package and set it somewhere else in your house. Ask others in your household if they’ve seen the package, and double check the address you gave us at checkout.

When ordering, please double check that you have typed in your shipping address correctly! If you have a Paypal account, it is imperative that you keep your shipping address up to date with Paypal because they give us the address. We are not responsible for packages shipped to the wrong address if we are given the wrong address. If a package is sent to the wrong address and is returned to us, you may be required to pay for postage again to ship it to the correct address.

Do you ship outside the US?

Ordering from outside the USA? You must email me before placing any orders with the items you want & your shipping address to get a custom invoice that includes your custom shipping costs, because the website is only set up to calculate US shipping. Thank you!

Can I order over the phone?

Unfortunately we not able to process payments over the phone at this time. We use the Paypal processing system for your protection and ours, so that you never have to share your sensitive credit card information with us. If you prefer not to place your order on the site, you are welcome to email a list of what you’d like or screen shot of your shopping cart. We will then email you an invoice for your total so that you can make the actual payment via Paypal. Or, if you have enough time, you are welcome to mail us a check or money order for your total. Orders paid by personal check will not ship until your check clears.

Can I pick up an order if I’m local?

Sure! We are happy to waive the shipping costs if you live in or around the Twin Cities Metro Area of Minneapolis/St.Paul Minnesota and are willing to travel to Mound to pick up your order. Just use the coupon code “MNPICKUP” at checkout to remove shipping costs, and then we will give you an address where you can pick it up.

Questions about Face Painting

I’ve been asked to volunteer as a face painter at an event. What do I need and where do I start?

Check out our blog posts, “Tips for the Total Beginner” and “How Much Paint do I Need?” Feel free to contact me if you have other questions as well!

Isn’t any non-toxic craft paint safe for face painting?

No, absolutely not. Read this blog post to learn why!

What about homemade face paint or costume shop sets?

You really don’t save any money making homemade paint, or buying the cheap costume shop sets at Halloween time…you just get a lot less quality for your money. We have high quality, professional makeup available in small sets for way less than what your time is worth and likely much less than buying ingredients to make it! Check out this blog post for more information before you waste your money.